Voice & Unified Communications Services

Streamline and integrate your company’s multiple communication tools – voice, video, conferencing, and messaging – into one simple interface to improve internal collaboration and increase productivity and efficiency.

Hosted in a cloud-based network, Unified Communications as a Service (UCaaS) solutions can be tailored to facilitate your business activities. They provide scalability to ensure your communication methods are updated in an ever-changing world. 

ICCS supports various telecom providers to ensure that your business receives the services customized for your organization’s needs and at the best price.



UCaaS solutions are highly scalable, allowing businesses to easily add or remove users and features as needed.

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UCaaS solutions are typically highly flexible, offering a range of features and options that can be customized to fit the specific needs of each business.

ICCS Smart Office & Home Technologies

Cost Savings

Because UCaaS solutions are hosted in the cloud, businesses can avoid the upfront costs of purchasing and maintaining on-premises communication systems.

ICCS Smart Office & Home Technologies

Improved Productivity

UCaaS solutions can help businesses improve collaboration and communication among employees, which can lead to increased productivity and efficiency.

Switch to a business phone system (or VOIP) & unified communications service

Voice over Internet Protocol (VoIP) and Unified Communications as a Service (UCaaS) technologies allow users to make phone calls using a broadband internet connection instead of analog. You can significantly reduce your business’s infrastructure costs by eliminating your expensive telephone line and enjoy clearer voice quality exchanges.  

Through the integration of numerous enterprise communication services such as instant messaging, voice calls, and video conferencing, users enjoy a consistent and seamless user experience across multiple devices. UCaaS solutions are typically flexible, offering a range of features and options you can customize to fit your specific business needs.

Voice & Unified Communications Services NYC
Voice & Unified Communications Services NYC

Choosing a VoIP service provider

When transitioning to VoIP, it is important to choose a service provider that can support your business as it grows and make the transition process easier. Consider their level of troubleshooting support and the security measures in place to protect the confidentiality of your communications. 

Before choosing a VoIP service provider, you need to establish a list of minimum features required for your business needs. This will avoid having a bloated system composed of non-usable elements at a higher cost. 

What Is A VoIP ?​

A VoIP phone is a phone that uses an internet connection instead of a landline to make and receive phone calls. Businesses have leveraged this technology for years due to its scalability, clear voice quality and cost-effectiveness.

Choosing a Business Phone System for Your Company

Voice & Unified Communications Services NYC

A business phone system is designed to suit the needs of a business, no matter the size. You’ll find several options on the market, and most have standard components that make business communication easier

  • Call waiting
  • Call-forwarding
  • Conference call feature
  • Headset support
  • Automated answering

Choosing only the necessary features your business requires will allow you to have a customized telephone solution at a price you can afford. For companies looking to streamline communication within their organization, switching from a landline to a UCaaS model can provide greater scalability at a lower price.

Cisco Unified Communications

Cisco Unified Communications is an internet IP-based communication system that allows organizations to contact colleagues, partners and customers through audio or video from anywhere in the world. With the growth of remote work, Cisco Unified Communications operates with a variety of third-party apps to ensure maximum collaboration between teams.
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Microsoft Teams - Video Conferencing, Meetings, Calling and Chat

Voice & Unified Communications Services NYC
Microsoft Teams helps your business stay connected and productive by providing a platform for real-time collaboration and access to shared resources. With Teams, your team can easily communicate, plan, and innovate together, no matter where they are located. Whether you need to work on a presentation, review documents, or hold a virtual meeting, Teams has the tools you need to get the job done efficiently and effectively.

  • Meet – Share your screen, change or blur your background, and use together mode to virtually be in the same space.
  • Call – Make and receive calls directly in Teams with advanced features like group calling, voicemail, and call transfers.
  • Collaborate – Easily find, share, and edit files together in real time with apps like Word, PowerPoint, and Excel.
  • Chat – Share your thoughts and your personality. Send GIFs, stickers, and emojis in one-to-one or group chats.
  • Unified Communications as a Service

    Unified communications solutions allow companies to access multiple communications tools through a single application or service. With this model, communication is done in various ways, including voice calling, video conferencing, file sharing, and messaging. These services can also be integrated with existing business applications, networks and systems to create a seamless experience throughout the company.

    United communications platforms offer a range of features and can be customized to suit company needs. They are usually more cost-effective because they are hosted on a cloud and eliminate on-site implementation fees and upfront costs. 

    Voice & Unified Communications Services NYC

    Take the next step with ICCS’s white Glove IT services. Outsourced IT services tailored to your business, as an extension of your business.