Managed IT Services & Support

New York Metro-Based Managed Services Provider—What Does ICCS Offer?

We know that no two businesses are alike, and so we offer a wide range of plans, services, and solutions to meet your specific IT needs. Some of our most popular options are:

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Optimize Your Business Outcomes With ICCS

As a client-centered managed service provider (MSP), ICCS places your business IT needs above all else. We take the time to learn about your organization, your mission and goals, what your current IT resources look like now, and how you envision them in the future. We learn how technology enables your business to accomplish its goals, what is working well for you, and what could be better.

We invest in learning about your business in these ways because we understand the weight of our responsibility as your managed service provider. We recognize that your IT infrastructure is more than just a collection of devices and networking; it is the bedrock of your business. Before we assume the weighty responsibility of managing your infrastructure, we gather the facts we need to be the reliable IT partner you deserve.

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How Does an MSP Benefit My Business?

An MSP has the expertise and dedicated bandwidth to proactively manage your business’ IT, to update your infrastructure for optimal performance and security, and to provide 24/7 responsive support to resolve IT issues. MSPs like ICCS that adhere to principles of proactive IT management help your business to transcend the “break-fix” practices that often result in suboptimal IT functionality and security risks. Partnering with an MSP can also shift your IT budget from a CAPEX model to OPEX. These benefits together ultimately save your business both time and money.

Why Choose ICCS’s Managed IT Services?

As a premier managed IT service provider to businesses for over 30 years, ICCS takes pride in providing cutting edge solution design and “white glove” service and support to our clients. We believe in excellence in everything we do—we love what we do. Our team of experienced technicians and engineers are dedicated to providing personalized service and support to meet your unique business needs. ICCS’s managed IT services place our expertise at your fingertips with an expansive range of services that include help desk, backup, disaster recovery, security, 24/7 remote support, and network monitoring services that keep your IT systems secure and running reliably.

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FAQs

A managed IT services provider (MSP) is a company that manages other organizations’ IT systems to varying degrees. Managed IT services are used by companies large and small, and services may be configured differently depending on an organization’s specific needs and preferences. MSPs may provide IT services anywhere on a spectrum that ranges from supplemental IT support all the way through fully outsourced IT.

If you’re based in New York City and looking to outsource managing your IT infrastructure and end-user systems to an experienced MSP, ICCS is ready to assist. From network setup to maintenance and troubleshooting, our highly experienced team has the necessary skills to keep your IT support in optimal condition, so you can focus on what you do best. ICCS offers a technical staff composed of highly trained and experienced IT professionals who can provide specialized services when in-house options are unavailable. When your business needs evolve, we can provide scalable and flexible IT solutions to meet those needs and provide services at a lower cost than most in-house IT teams, making it a cost-effective solution for small and medium-sized businesses.

ICCS uses a proven process for IT-managed services that allows us to create a detailed roadmap to align your needs to the proper advanced solutions to ensure business growth. Once you engage our team of technology experts, we proceed carefully through the following five steps to make sure that we understand and meet your needs at every step:

  • Initial consultation: We schedule a meeting to understand your business, IT requirements, and pain points.
  • Proposal: We develop a proposal that includes a detailed plan of action and a timeline for implementation.
  • Analysis: We thoroughly assess your current technology infrastructure and analyze your business needs.
  • Implementation: Our team begins implementing the plan of action, working closely with you to ensure minimal disruption to your business operations.
  • Ongoing support: Our team provides ongoing support and maintenance for your IT infrastructure, including remote monitoring, help desk support, and regular updates.

When you choose to partner with ICCS, you’re not just teaming up with a vendor; you’ll be working with trusted industry experts to get the most out of your IT Investments. What sets us apart from our competition? Our proactive approach, customized solutions, experienced team, quick response times, and competitive pricing—all delivered with a personalized touch from technology professionals who understand your business.